Please check all that apply...
Our Waiting Area:
 Your Phone Conversations Are:
 Our Parking Lot/Grounds:
Comfortable
 Courteous
 Adequate Parking
Clean
 Hurried
 Inadequate Parking
Uncomfortable
 Impolite
 Clean
Disorderly
 Informative
 Littered or Unkempt
Clutter Free
 Preoccupied
Odor Free
Needed Odor Control
The Veterinarians:
 Our Technicians:
Introduce themselves
 Greet you warmly
Listen to your pet's symptoms
 Are gentle with your pet
Don't seem interested in what you have to say
 Seem proficient
Seem to be in a hurry
 Are knowledgeable
Describe diagnosis and treatment well
 Are poor at communicating
Explain treatment adequately
The Veterinarians are:
 When You Telephone:
Professional in manner and appearance
 Calls are answered promptly
Acceptable in manner and appearance
 You reach our voicemail
during business hours
Inferior in manner and appearance
You are placed on hold frequently
Good at comforting you and your pet
Able to make you feel like a friend
Insensitive in their use of people skills
Our Receptionists:
 Our Office Hours:
Stand and greet you
 Convenient
Are warm and cheerful
 Restrictive
Are cold and unfriendly
 Should be open more
Give their undivided attention
 Other (please specify)
Seem indifferent
Were hospitable
During your office visits to Lineberger Veterinary Hospital is your wait time reasonable?
Yes
 No
Do you understand our fees?
Yes
 No
Do you feel our fees are reasonable?
Yes
 No
If you checked "No" to any of the above questions, please discuss below:
Why do you continue to use Lineberger Veterinary Hospital as your pet's hospital?
Have you recommended us to others? Yes or No... If so, why? Or why not?
Are you unaware of any of our Total Pet Care Services?
Geriatric Programs
V.I.P. Boarding
Surgical Procedures
Website (Online Store)
Digital Radiology
Microchipping
Dentistry
In House Bloodwork and Testing
Grooming
Are you pleased with the communication from Lineberger Veterinary Hospital?
(Staff calling to check on sick pet, reminder calls for appointments, cards for
annual reminders, etc.) Please Explain...
What suggestions would you have for improving the office, staff, or procedures?
Your Name:
(Required)
Your Pet's Name:
(Required)
Lineberger Veterinary Hospital - Client Questionnaire
At Lineberger Veterinary Hospital we care about pets and their owners. We wish to provide you with
excellent quality veterinary services in a modern, clean, and caring environment. You can help us in
providing for you and your pet's needs by sharing your comments with us about your expectations
regarding veterinary care. By completing this questionnaire, you can take part in our staff meetings
and be assured that your comments will be discussed and acted upon. Thank you very much for your
time and your thoughts.